ProTips: 5 Ways to Scale Customer Support Without Breaking the Bank

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This is a guest post by Himanshu, Exotel

Customer support directly impacts customer loyalty, revenue churn, and customer lifetime value (CLV). As businesses grow, scaling customer support is important to deliver the same level of customer experience. But how does a company scale-up support without breaking the bank? Just increasing the team size by hiring more agents isn’t enough, as there are many other factors at play. Below are five things to keep in mind while scaling support:

ProTip 1: Invest in the Right Tools   Helpdesk tool

Having the right helpdesk tool in place is

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