Small Business Owners Less Satisfied with Credit Card Issuers, Mostly Due to Lack of Communication

A study by J.D. Power points to declining levels of satisfaction among small businesses towards credit card users in 2020. According to the 2020 Small Business Credit Card Satisfaction Study, customer satisfaction, loyalty or brand advocacy for credit card issuers have declined during COVID-19. This despite relief efforts put in place by card issuers.

Small Business Owners Dissatisfied with Credit Card Companies

Overall satisfaction among small business credit card customers has reached 840 out of 1,000 in 2020. This is down by nine points from last year. Despite their efforts, small businesses say credit issuers fall short in terms

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